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Terms & Conditions

We strongly advise that you read and understand the following before ordering from us.

 

We are based in England (U.K.) and are registered with the Inland Revenue for your piece of mind.

 

All stock displayed for sale is in our physical possession in the U.K. and is available for immediate despatch.

 

Returns are accepted within seven days for a full refund, no quibble whatsoever.

 

Please note that Packaging Charges of £5.00p with every order are non-refundable. Postage charges are listed on the drop-down menu on the checkout/shipping page. Items returned must be still in original packaging with no tags or labels removed. It is strongly recommended that you send the goods back to us with adequate Insurance Cover as we are not liable for lost/missing packages. We also suggest that you fill out the Returns Form as enclosed with every order. We cannot accept responsibility for, fair wear and tear, failure to comply with washing instructions, abuse of 3rd party damage, i.e dry cleaning, etc. This does not affect your statutory rights.

 

Additional postage charges are applicable to customers outside the U.K. These are stated at time of checkout on the drop-down shipping cart options.

 

A Tracking Number on all orders will be provided on request, and a Signature on Delivery is always required.

 

All our transactions are carried out through PAYPAL for your security. All major CREDIT and DEBIT cards are accepted for your convenience and confidence through this form of payment. You do not need a PAYPAL account to do this, please checkout as a Guest. If you would prefer to pay by CHEQUE, BANK TRANSFER, LLOYDS BANK DEPOSIT or POSTAL ORDERS, please e-mail for details with information on the item you would like so we can reserve it.

 

For manual payments our PAYPAL account name is : sales@identity-menswear.com

 

For overseas buyers from outside the U.K., we will not and cannot be held responsible for any Import or Export taxes incurred when ordering from this website.

 

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